Refund policy

Return Policy

Thank you for shopping with us! We strive to ensure you are completely satisfied with your purchase. If you are not entirely happy with your order, we are here to help.

Returns

You have 30 days from the date of purchase to return your item for a refund or exchange. To be eligible for a return, your item must be:

  • Unused and in the same condition that you received it
  • In the original packaging
  • Accompanied by a receipt or proof of purchase

Non-Returnable Items

Certain items cannot be returned, including:

  • Downloadable products
  • Sale items (unless stated otherwise)

Return Process

To initiate a return, please follow these steps:

  1. Contact Us: Email our customer service team at [alykatstyles@gmail.com] with your order number and the reason for your return.
  2. Receive Instructions: We will provide you with a return authorization and instructions on how to send your item back to us.
  3. Ship Your Item: Carefully package your item and send it to the address provided in our return instructions. Please note that you are responsible for the return shipping costs, unless the return is due to a defective or incorrect item.

Refunds

Once we receive your returned item, we will inspect it and notify you of the status of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original payment method within a certain number of days.

Exchanges

If you need to exchange an item for the same item, please contact us at [alykatstyles@gmail.com] to arrange for an exchange.

Late or Missing Refunds

If you haven’t received a refund yet, please check your bank account again. Then contact your credit card company, as it may take some time before your refund is officially posted. If you’ve done all of this and still have not received your refund, please contact us at [alykatstyles@gmail.com].

Need Help?

If you have any questions about our return policy, please don’t hesitate to reach out to our customer service team at [alykatstyles@gmail.com].

Thank you for shopping with us!